Visitor
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1 Message
Missing Outdoor Junction Box
Hello, I moved into our new home a few months ago and our internet has been spotty and randomly dropping. I talked to a handful of my neighbors who have xfinity and have not had an issue.
the difference was they all had a junction box for their outside connection. We were never provided that when xfinity was installed
Accepted Solution
XfinityAngie
Official Employee
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2.1K Messages
2 days ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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