Skip to main content

    Support

    Offers

P
PDXPKAN
1st Topic

4 Messages

Tuesday, March 11th, 2025 4:25 PM

Missing outdoor junction box

When I first moved in, there was no junction box between my house and the cable coming out of ground. These cables are connected, yet covered only with a thin rubber cover and completely exposed to elements. I thought it was normal only to realize that all my neighbors have a plastic box covering it. Please come and install a junction box. Thank you.

PS... I've tried to ask this question to Xfinity Assistant and it was an absolute nightmare. Please update or remove this annoying chat(?)bot.

Question

 • 

Updated 

2 months ago

 • Edited

42

3

0

Accepted Solution

XfinityThomasC

Official Employee

 • 

2.5K Messages

2 months ago

Hello, @PDXPKAN We want to thank you for reaching out on the Community Forum for support with your missing junction box issue. We are glad we were able to resolve your issue with a beautiful new box! Never hesitate to create another public post for any of your future account and service needs!

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

2 months ago

Hello, @PDXPKAN

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!

 

 

2

0

PDXPKAN

4 Messages

Submitted. Thank you!

Like

Reply

2 months ago

0

PDXPKAN

4 Messages

I got a text from Xfinity Assistant this morning that my ticket ECM0012561823 is successfully completed. However, when I got home, there was no work done and no explanation on the ticket. Could you check this please?

Like

Reply

2 months ago

0

user_n70eaf

5 Messages

2 months ago

I have a broken outdoor junction box that needs to be replaced. This has been the worst customer service experience I’ve ever had! I got a reply telling me to send a direct message, but I couldn’t find the direct message icon. How about a link instead of a 5 step instruction!

6

0

XfinityChelseaB

Official Employee

 • 

1.7K Messages

Hello @user_n70eaf, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. If you could send our team a direct message with your full name, and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

user_n70eaf

5 Messages

I can’t find the chat icon or the bell icon

Like

Reply

2 months ago

0

XfinityChelseaB

Official Employee

 • 

1.7K Messages

@user_n70eaf, To send a DM:

   Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble  
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

PDXPKAN

4 Messages

I could not find the chat icon either until I posted this thread. It seems like they need to activate something. Hope this helps!

Like

Reply

2 months ago

0

user_n70eaf

5 Messages

Thnx PDXPKAN. I was finally able to see the icon and submit a direct message a few days ago, but received nothing to indicate the message has been received or will be acted upon. Frustrating!

Like

Reply

2 months ago

0

forum icon

New to the Community?

Start Here