Visitor
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1 Message
Missing order
It’s been a few weeks after I made an order for a new watch and new activation service and it still hasn’t shipped, and they’re about to start charging me for the service. How can I cancel it?
Visitor
•
1 Message
It’s been a few weeks after I made an order for a new watch and new activation service and it still hasn’t shipped, and they’re about to start charging me for the service. How can I cancel it?
XfinityShawn
Official Employee
•
2.2K Messages
2 hours ago
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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