Frequent Visitor
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9 Messages
Missing one channel
About 2 weeks ago, one channel (and only one) on my DVR went "missing", channel 861. It's the Cartoon Network HD. Customer service believes that it's the CableCARD at fault for some reason, but it doesn't make any sense to me, as each and every other channel works as it should, without issue. In fact, when I went to rescan my channels, I had 550 channels beforehand, and after the rescan only 549 showed back up, with Channel 861 as the missing channel. I rescanned again with the same outcome, so I can't see how the card would be at fault.
Customer service is dispatching a tech to replace the CableCARD
My DVR setup is a SiliconDust HD Homerun prime with a Technicolor/Cisco CableCARD that has OS Ver: PKEY2.0.1_F.p.1201.
XfinityChristy
Official Employee
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2.2K Messages
5 hours ago
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