Missing movie

I purchased a movie which is now missing

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Expert

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112.9K Messages

8 months ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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Official Employee

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2.3K Messages

8 months ago

jojomama63 When you buy a movie or TV show from your TV Box or Xfinity Stream, you can view your purchased title in multiple ways:

You can watch on your TV:
- On your Xfinity X1 TV Box, from the main menu, go to Saved > Purchases, then select the title you want to watch.
You can stream them on the Xfinity Stream app and web portal.
- From the main menu, your purchases will appear under Saved.
You can download purchases using the Xfinity Stream app.
- Downloaded titles can even be viewed when you're not connected to the internet.
- To download, select your title from your purchases list and then click Download.
- We recommend that you download purchased titles shortly after purchase.

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Customer Service