Missing iPad from Xfinity Promotion

Dear Xfinity Customer Service,

I am writing to express my extreme disappointment and frustration regarding a recent Xfinity promotion in which I was promised an iPad as an incentive for signing up for internet service. Despite fulfilling all the requirements of the promotion and making timely payments, I have not received the promised iPad under my account .

I signed up for Xfinity internet service on 7/14/2024 and Xfinity Mobile on 7/16/2024 The promotional materials clearly stated that a free iPad and I only paid $78.46 for tax with order number # [Edited PII]

To date, I have not received the promised iPad. I have attempted to resolve this issue by contacting Xfinity customer service on many times but unfortunately, the problem remains unresolved.

I kindly request that you investigate this matter promptly and take the necessary steps to provide me with the iPad as promised. I have attached copies of my account statements and promotional materials for your reference.

I look forward to a swift resolution to this matter.

Sincerely,

[Edited PII]