4 Messages
Missing iPad from Xfinity Promotion
Dear Xfinity Customer Service,
I am writing to express my extreme disappointment and frustration regarding a recent Xfinity promotion in which I was promised an iPad as an incentive for signing up for internet service. Despite fulfilling all the requirements of the promotion and making timely payments, I have not received the promised iPad under my account .
I signed up for Xfinity internet service on 7/14/2024 and Xfinity Mobile on 7/16/2024 The promotional materials clearly stated that a free iPad and I only paid $78.46 for tax with order number # [Edited PII]
To date, I have not received the promised iPad. I have attempted to resolve this issue by contacting Xfinity customer service on many times but unfortunately, the problem remains unresolved.
I kindly request that you investigate this matter promptly and take the necessary steps to provide me with the iPad as promised. I have attached copies of my account statements and promotional materials for your reference.
I look forward to a swift resolution to this matter.
Sincerely,
[Edited PII]
XfinityAlyssaA
Official Employee
•
1.7K Messages
4 months ago
Good evening @user_0uj548, and thank you for reaching out to our dedicated Communities team here on our forums, we appreciate your time and hope you are otherwise having a fantastic Tuesday so far. We are so sorry to hear about the frustrating and disappointing experience you are going through right now with your promotion, rest assured this is never how we want any of our valuable customers to feel. I see that you stated you have fulfilled the requirements and have made timely payments which we definitely appreciate it. I also appreciate all of the background information you have provided.
Our team wants to do our best to help investigate your concerns further and see how we can help make things right, rest assured our team is on your side. I'd like to take a closer look at the promotional agreement and review your account further so we can find the best path forward. This will require us to collect a few pieces of sensitive information. To get started, can you please send us a Direct Message with your name and the service address on the account including any applicable unit or apartment numbers?
To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
You will also see that I have edited some information on your post as posting personally identifable information (PII) is a violation of our forums guidelines for the protection of our customers and their private information. In the future, please be sure to avoid using your last name or providing any confirmation numbers publicly. You can review our guidelines here https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c.
We look forward to working with you further!
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user_fal4bf
3 Messages
1 day ago
This is happening to me as well. Hope it gets resolved.
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user_0uj548
4 Messages
14 hours ago
Xfinity is not a good service
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user_0uj548
4 Messages
14 hours ago
Their customer service is very bad, never can reach them
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