Missing green dome lawn cover

My green lawn cover disappreared about 2 months ago (I think someone drove over my lawn and dragged the cover away. Luckily service still works). I had contacted customer service (via chat) and created 3 separated jobs to have new cover put on (and even offered to pay for new cover) but no one came or followed up. How can I go about having a new cover put on? Thank you.

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Responses

XfinityMichaelC

Administrator

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4.4K Messages

5 years ago

Greetings, @AK916! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issues you are running into when trying to get the pedestal replaced. You have come to the right place! I would like to have a further look into what could be going on. Please send me a PM with your first and last name so I may further assist you.

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.

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user_b45a1b

Visitor

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1 Message

need a green dome cover at *removed address*

(edited)

4 years ago

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CCAbbie

Problem Solver

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1.4K Messages

@user_b45a1b Hello and thank you for taking the time to reach out to us! I am sorry to hear the cover is missing. You reached the right ream and we can assist.

Please send a private message by clicking the Peer to Peer chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your name and address and I'll be happy to help.

I no longer work for Comcast.

4 years ago

0

Customer Service

AK916

Missing green dome lawn cover

XfinityMichaelC

user_b45a1b

CCAbbie

@user_b45a1b Hello and thank you for taking the time to reach out to us! I am sorry to hear the cover is missing. You reached the right ream and we can assist.

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