Visitor
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1 Message
Missing equipment
I cancelled my xfinity plan and lost the equipment when it was asked to be returned. I would really like to just pay the fee or something already instead of being pestered about returning something I can't find.
Visitor
•
1 Message
I cancelled my xfinity plan and lost the equipment when it was asked to be returned. I would really like to just pay the fee or something already instead of being pestered about returning something I can't find.
XfinityRay
Official Employee
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4.2K Messages
41 minutes ago
Greetings, @user_171ztv! Thanks for letting us know that the equipment is lost. We can mark that as lost so the notifications stop and you can pay the amount for the device. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. An "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1….
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