1 Message
Missing equipment cover on my property
Yo xfinity people, how do I get a service person out to deal with this cable hub missing a top? I put in a generic service request ticket more than a month ago and someone came out and looked at it, but, unsurprisingly, there's been no follow up. While this is a hilariously naive thing to say, the thing isn't in operation any more, so it would be great if it was removed completely from my property.
Also, your chat bot is f'ing worthless.
XfinityChelseaB
Official Employee
•
2.7K Messages
2 years ago
Hello @user_t1lpj8, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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