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Friday, July 12th, 2024 12:43 PM

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Missing Emails

Last night I was on my email and I know I had multiple emails saved in inbox in order to use the information on them for work. Coming into the office this morning, and not only have the emails I saved last night, disappeared completely, but multiple emails from trash that were previously deleted popped back up into inbox on their own and the entire last week of deleted emails are gone completely. The earliest date in my trash is 7/4 now, and its 7/12. No emails were permanently deleted by me, and now they're just gone. Everything that I lost is now gone and completely vanished, and I need the information on those emails. Is there a way to recover these? And I'm not asking to recover deleted emails, I know how to do that, and these emails aren't just deleted they've vanished completely.   

Official Employee

 • 

1.2K Messages

10 months ago

 

user_wq73pb Thanks for posting on our Community Forums. I'm sorry to hear that you are missing emails and the best option is to contact our Customer Security Assurance team. They are a dedicated team to assist with email servers and recovering missing emails if possible. They can be reached by phone at 1-888-565-4329 and are available every day from 8:00 am - 12:00 am EST.

 

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