Missing emails- disappeared all of a sudden

All of my email in inbox, sent, trash, junk folders from December 24 2023 disappeared while I was reading a link from one of those emails. How do I recover the month’s worth of missing emails?

Responses

XfinityWilliam

Official Employee

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1.2K Messages

1 year ago

Hello @user_up2jv7. Are you using a third party email client, or logging into your email through the web portal via xfinity.com?

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Madrona24

Frequent Visitor

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15 Messages

1 year ago

I'm having the same problem, I suddenly don't have any emails since Dec. 25. This happens both on my phone app and when I log in to xfinity online.

1

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XfinityRoberto

Official Employee

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1.7K Messages

Hello and welcome to Comcast @Madrona24. I am sorry to hear that you are still having troubles with your Email. Youa rei in the right place and we are happy to assist you today.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

Click "Sign In" if necessary
Click the "Direct Message” icon (upper right corner of this page)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
Type your message in the text area near the bottom of the window
Press Enter to send your message

Let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

Customer Service

user_up2jv7

Missing emails- disappeared all of a sudden

XfinityWilliam

Madrona24

XfinityRoberto

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