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user_rf0t3y
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Friday, June 6th, 2025 1:22 AM

Missing Delivery

USPS has the photo proof of delivery at a completely different residence. My home has white shingles but my starting modem was delivered to a limestone brick house that I don’t recognize. I need a new modem shipped with priority due to working from home. 

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1 day ago

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XfinityShawn

Official Employee

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1.6K Messages

1 day ago

 

user_rf0t3y My team can further help you with this today. To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 
Click "Sign In" if necessary
Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

 

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user_rf0t3y

Visitor

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2 Messages

Thank you. I’ve followed the instructions. 

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1 day ago

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