ccpd's profile

Visitor

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2 Messages

Monday, August 5th, 2024 4:33 PM

Closed

Missing Comcast Utility Box Cover

Would it be possible to get someone to come out and put a cover on the Comcast Utility box in front of our home?  It's been missing since the house was built.

Official Employee

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2.1K Messages

9 months ago

Greetings, @ccpd! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum about this pedestal. You have definitely come to the right place for assistance.

 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

Visitor

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2 Messages

4 months ago

I sent several DM's and it's been 5 months and this is still not fixed.

Official Employee

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3.3K Messages

@ccpd I do see where we have received your DMs and responded requesting information and to authenticate your account, we had never heard back from you from September until now. We can absolutely help with getting the correct ticket open to let our local team know that there is a pedestal missing a cover. I see you have sent us a new DM and we will be happy to continue assisting you there.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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