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user_ph4i4d
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Tuesday, August 20th, 2024 12:54 AM

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Missing Comcast box

I received a notification from UPS saying our comcast box was delivered but never received this package. The picture sent by UPS shows it was delivered to my neighbor’s apartment above me but never saw this package the day it was said to be delivered or on following days. I also confirmed from my neighbor that he never saw this package as well. Our address is {Edited for PII)

Warm regards,

(Edited for PII)

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Updated 

2 years ago

 • Edited

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XfinityAlyssaA

Official Employee

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2.6K Messages

2 years ago

Good evening @user_ph4i4d, and thank you for reaching out on our Community Forums regarding your concerns with your equipment order. Please be aware that we did edit your post as posting Personally Identifiable Information is a violation of our Forums Guidelines which can be reviewed here https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c. This is to protect your private and sensitive information. 

 

With that being said, we are happy to look into your equipment order concerns. To get started, can you please send us a Direct Message with your first and last name along with the service address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

We look forward to working with you further! 

 

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