Visitor
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1 Message
Missing coax cable with installation kit
Hello. I picked up my router today for moving into my new apartment. My apartment has a coax outlet but the installation kit I received has no coax cable. I only got the white wire that connects to regular outlets. How can I resolve this?
XfinityThomasA
Official Employee
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2.4K Messages
26 days ago
Hello, user_m81rub! Thank you for choosing Xfinity and for reaching out to us here for help with the missing coaxial cable! This is not the experience we want, and we can help! You can pick up a coaxial cable at a nearby Xfinity service center. Our team would be happy to help too! Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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