Danno_99's profile

Frequent Visitor


5 Messages

Fri, Dec 18, 2020 11:00 AM

Missing box

Hello, I'm being billed for 3 cable boxes for the longest time now, but I only have 2 boxes. I have no idea if I ever had 3 or even where a third box might be. How can I resolve this if I cannot return a box that I don't have?


Official Employee


2.4K Messages

6 m ago

Hello, @Danno_99,


I would love to help look into your equipment on your account. Our team here on the forums will do our best! Can you please private message me your full name and service address? Thank you for posting to our forums. 
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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