5 Messages

Wed, Mar 16, 2022 9:29 PM

Missing Bluetooth Speaker Reward from 12/23/21

I submitted and was approved for a free Bluetooth Speaker reward on 12/23/21 (the 1st day the reward was offered).  I was notified that I should receive it in 4 - 6 weeks.  On 3/11/22, I submitted a request through the automated Xfinity Assistant via the app, was given a ticket number and received an email that I would receive a response in 3 -5 business days.  I still haven't heard anything regarding why I haven't received the reward.  I tried calling 800-526-3268 and was on hold for hours with no one ever answering the line.  I hope there is someone from Comcast that can help.  Thanks

Accepted Solution



5 Messages


The speaker was back-ordered for 4 months, but I finally received it today.  Thank you to all the Xfinity employees who opened multiple tickets, followed through, and messaged me with updates.

Official Employee


795 Messages


Hi, @user_8baf34. I hate to hear of the troubles you've had reaching someone. We'd be happy to look into this for you. That's quite a long time to be waiting. I'lll ask that you can send us a DM with your name and address. If you can include the ticket number in that DM that would help as well.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat. 


Click "Sign In" if necessary

Click the "direct messaging" icon or https://comca.st/36lVA2j

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

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