Visitor
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5 Messages
Missing Bluetooth Speaker Reward from 12/23/21
I submitted and was approved for a free Bluetooth Speaker reward on 12/23/21 (the 1st day the reward was offered). I was notified that I should receive it in 4 - 6 weeks. On 3/11/22, I submitted a request through the automated Xfinity Assistant via the app, was given a ticket number and received an email that I would receive a response in 3 -5 business days. I still haven't heard anything regarding why I haven't received the reward. I tried calling 800-526-3268 and was on hold for hours with no one ever answering the line. I hope there is someone from Comcast that can help. Thanks
Accepted Solution
user_8baf34
Visitor
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5 Messages
2分前
The speaker was back-ordered for 4 months, but I finally received it today. Thank you to all the Xfinity employees who opened multiple tickets, followed through, and messaged me with updates.
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XfinityChristina
Official Employee
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795 Messages
3分前
Hi, @user_8baf34. I hate to hear of the troubles you've had reaching someone. We'd be happy to look into this for you. That's quite a long time to be waiting. I'lll ask that you can send us a DM with your name and address. If you can include the ticket number in that DM that would help as well.
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/36lVA2j
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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