Visitor
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3 Messages
Missing Billing Credit
Experienced over a week of internet outages in my neighborhood last month and was given a $10 credit twice but only one was applied. I'm missing $10 off my April bill due 4/9/26.
Reference ID given by chat agent Shivam: [Edited: "Personal Information"]
[Image Removed: "Personal Information - Reference ID"]
XfinityBenny
Official Employee
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1.4K Messages
16 hours ago
@marim4 Thanks for adding a post to the community. We know having a credit for downtime of service is important, and made it easy to receive one using the link here https://www.xfinity.com/support/account-management/credits/outage/details. Log in to it now, and it will help issue any missing credits for the interruption you experienced.
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