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user_32lhyy
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Tuesday, March 5th, 2024 1:42 PM

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Missing battery for Storm Ready Wifi

I got the Storm Ready Wifi, but it was shipped without it's backup battery.  I went to the store and they told me to call, but I cannot find a customer service phone number on the Comcast/Xfinity website.  Plus, my experiences with them have not been the greatest, so I figured I'd try here.

If a customer service rep is monitoring these forums, can someone please contact me about sending out the Storm Ready Wifi battery backup?

-Lawrence [Edited: "Personal Information"]

Question

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Updated 

1 year ago

 • Edited

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EG

Expert

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110.4K Messages

1 year ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityEva

Official Employee

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1.7K Messages

1 year ago

Hi @user_32lhyy thank you for taking the time to contact us and visit our Xfinity Forums for help with your recent order. We apologize for the experience and can help with this concern. 

 

Can you please send us a direct message with your full name and service address and include if you purchased your device online or in store. 

 

To send a direct message: 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

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