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user_gqvv7s
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Saturday, August 15th, 2026 5:59 PM

Missing apartment wifi on account

I have a new wifi account i’m paying for and it won’t show up on my account, it only shows me as being a member on my family’s old wifi. I used the same account to make the new one and called it got it set up a month ago before i moved in. I tried to link accounts to see if that was the problem and then the address of my apartment isn’t even “valid” it says. I’m not sure what to do. The box is already installed in my apartment with a username and password, but when i connect to the wifi, it says no internet connection.

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1 hour ago

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EG

Expert

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120K Messages

2 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityAbel

Official Employee

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482 Messages

1 hour ago

@user_gqvv7s, thanks for taking the time to post on our Xfinity Community Forums page. I'd like to do everything I can to help get your internet activated and be able to manage your account using the Xfinity app and website. Please send a direct message including your full name and service address, and we can get started anytime.

 

How to Send Us a Direct Message:

 

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

 

You can see how to send us a direct message here,

 

How to: Direct messaging within the forum | Xfinity Community Forum  

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