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user_f7a08b
20th Anniversary celebration
1st Topic

Visitor

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2 Messages

Thursday, June 8th, 2023 1:48 AM

Closed

Missing Apartment number on Xfinity mobile shipping account

Hi, My apartment number is missed on shipping address, due to that I missed around 3 packages(sim cards). 3 times I had to go to Fedex pickup location to collect the package.

lot of times I reached out to customer service via phone and chat.. still no use.

Thanks

Question

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Updated 

2 years ago

 • Edited

71

1

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CCAlicia

Contributor

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250 Messages

2 years ago

Hi @user_f7a08b I appreciate you taking time out of your day and want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved. Due to account security, our options with Xfinity Mobile accounts are very limited. We're unable to perform any device or account specific requests over this platform.

 

In this case it would be best to speak with Xfinity Mobile directly. 

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user_f7a08b

Visitor

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2 Messages

@XfinityAliciaA​ No, I contacted Chat agents and customer care, but non of them were able to solve. 

2 years ago

0

CCKimberly1

Official Employee

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842 Messages

I will be more than happy to take a look at a residential account with you to assure we have a correct address now for you, @user_f7a08b. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I no longer work for Comcast.

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2 years ago

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