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user_85bd99
1st Topic

Visitor

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1 Message

Wednesday, March 29th, 2023 2:13 PM

Closed

Missing account credit

I’ve been having issues with my WiFi dropping out frequently for weeks. Finally talked to an agent that ran through some troubleshooting and then said they would credit my account for the troubles, but never did. Can’t figure out how to contact anyone without going through that unhelpful chat assistant again. I even saved a photo of the chat in case this happened.

Question

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Updated 

2 years ago

65

1

0

Accepted Solution

XfinityThomasD

Official Employee

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1.2K Messages

2 years ago

@user_85bd99 Thanks for creating a post on our Community Forums. I'm sorry to hear that the credit isn't showing up on your end and would be happy to look further into this for you. No need to call in or create a new chat through our website. Our team here can assist you as well. Would you please send our team a direct message with your full name and full address?

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

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