Visitor
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1 Message
Missing $500 Gift Card Promotion for Switching to Xfinity Mobile
I am reaching out regarding a promotion I was promised when adding 2 lines to Xfinity Mobile.
At the time I was clearly informed that I would receive $500 gift card as part of the promotion. This offer was a primary factor in my decision made to Xfinity Mobile.
I completed all required steps and submitted all necessary documentation as instructed. However, I have not received the gift card, and there has been no clear resolution provided.
I also have evidence and records of multiple Xfinity agents confirming that I qualify for the $500 gift card.
Additionally, I attempted to follow the instructions provided on the Xfinity forum to contact support via direct message. However, I was unable to access or locate the direct messaging feature using the provided link, which has made it difficult to resolve this issue.
At this point, I feel misled, as the promotion was a key reason for switching services.
I kindly request that this issue be reviewed and resolved as soon as possible. Please let me know what additional information you need from me to process the gift cards.
XfinityAngie
Official Employee
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2.5K Messages
3 hours ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary.
• Click the "Direct Message” icon (upper right corner of this page).
• Click the "New message" (pencil and paper) icon.
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.
• Type your message in the text area near the bottom of the window.
• Press Enter to send your message.
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