Visitor
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2 Messages
missing $100 prepaid BYOB gift card
I switched over July 3rd, 2025 and was promised a $100 gift card for bringing my own device from Verizon. I spoke to somebody beginning with September and they told me I should receive it by the first week of October. The incentives tracker does not show anything and does not even let me log into it
XfinityRichard
Official Employee
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2.5K Messages
3 hours ago
Hi there, @Iheartpenguins ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm very sorry for the inconvenience, I can get a ticket opened and get this resolved for you. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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