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user_7i4x9y
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Visitor

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3 Messages

Sunday, July 19th, 2026 3:10 AM

Missed the Peacock Premium sign-up window

Hi,

I just realized that I missed the Peacock Premium sign up window, I didnt realize because I did sign up for Peacock just not the Premium part. I saw that if I posted on the forum you would be able to help me get the ability back to sign up.

Thank you

Brittan Wennerholt 

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Updated 

6 hours ago

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XfinityAbel

Official Employee

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423 Messages

6 hours ago

@user_7i4x9y, thanks for taking the time to reach out on out Xfinity Community Forums page. I'd like to do everything I can to help with your Peacock Premium activation. What happens when you go to Xfintiy.com/yoursubscriptions and sing in?

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user_7i4x9y

Visitor

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3 Messages

6 hours ago

Thanks for getting back to me,

It is not there at all that is why I think I missed my window. The only reason I noticed was because even though I am signed into Peacock under my email associated with my Xfinity account I am locked out of a lot of shows. I went back through my emails and the last email I got about the deal was on March 20th I tried to follow the link but it just took me to my subscription page and it wasn't available.

[Edited: "Personal Information"]

(edited)

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XfinityQuemekia

Official Employee

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1.3K Messages

@user_7i4x9y When you sign in to Peacock with that email, are you still able to watch some shows but with ads, or does a message pop up stating that it strictly requires a subscription to watch anything at all? Also, for the specific shows that are showing up as locked, does the screen state that they require a Peacock Premium Plus subscription?
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6 hours ago

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user_7i4x9y

Visitor

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3 Messages

It says I have a free sample of Peacock shows movies and streaming channels and to subscribe to a paid plan to enjoy our full library. Then the majority of the shows now seem locked and it just says upgrade.

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6 hours ago

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XfinityQuemekia

Official Employee

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1.3K Messages

Thanks for checking @user_7i4x9y! If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message:

Ensure you are logged in

 

Click the "Direct Messaging" icon

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

A "Xfinity Support" graphic replaces the "To:" line.

Type your message in the text area near the bottom of the window

Press Enter to send it.

 

You can see how to send a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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6 hours ago

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