Visitor
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1 Message
Missed Appointment
My new home security console was not properly configured during the initial installation and a technician was supposed to arrive between 8 AM and 10 AM today (9/29/26) to resolve this issue. No-one arrived or contacted me about this appointment. What is going to happen next?
XfinityDemetrise
Official Employee
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544 Messages
5 days ago
Hi there @user_o001225 Thank you so much for reaching out on our Xfinity Community Forum about your missed tech visit I'll be happy to assist. To get started, please follow the steps below to send a direct message.
How to Send Us a Direct Message:
1. Click "Sign In" if necessary.
2. Click the "Direct Messaging" icon.
3. Click the "Start new conversation" (pencil and paper) icon.
4. In the "To:" line, type "Xfinity Support".
5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6. A "Xfinity Support" graphic will replace the "To:" line.
7. Type your message in the text area near the bottom of the window.
8. Press Enter to send it.
How to: Direct messaging within the forum | Xfinity Community Forum
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