Visitor
•
1 Message
Missed Appointment
Received a message saying “Sorry we missed you” despite XFinity not showing up. Earlier we had received a message saying our technician was on site but nobody ever knocked on our door.
Visitor
•
1 Message
Received a message saying “Sorry we missed you” despite XFinity not showing up. Earlier we had received a message saying our technician was on site but nobody ever knocked on our door.
XfinityChristy
Official Employee
•
2.7K Messages
9 hours ago
Good morning, user_qqfvk.Thank you for reaching out via our Xfinity Community Forums. I’m really sorry this happened. I know how frustrating it is to receive a “Sorry we missed you” message when no one ever came to the door. You should be able to count on us to show up as scheduled, and I appreciate you taking the time to let us know.
I’d like to take a closer look at your appointment history and your account to see what went wrong and help get things back on track. When you have a moment, please send us a direct message with your full name and service address so we can assist you further.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
We’re here to help make this right.
0
0