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user_8af74a
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Monday, July 24th, 2023 10:50 PM

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Missed Appointment

Tech was supposed to be here between 2:00-4:00 today.  No call, no show.  Called at 5:00 and was told they would be here before 6:00.  I’ll let you guess what happened.  No show again.  Called back and was told the tech won’t be here today and the only appointment is tomorrow at a ridiculous time and if I want them to show up it’s that or nothing.  Great way to show a new customer how valuable their time is.  

Question

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Updated 

1 year ago

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XfinityAlyssaA

Official Employee

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1.8K Messages

2 years ago

We're sorry to hear about your technician being unable to make it @user_8af74a, and understand your frustrations. We assure you that definitely isn't the kind of experience we want for any of our valuable customers. If you need any further assistance rescheduling the appointment, please let us know, and we'd be happy to help. 

 

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user_8af74a

2 Messages

@XfinityAlyssaA​ well unfortunately I can only go by the times that is convenient for Xfinity.  I have to take MORE time off work to make sure that I’m home in case the tech decides not to show up again.  In the good days usually the customer would get hooked up with something extra for their troubles, I just got a slap in the face and told “too bad, you’ll be ready when we’re ready”. Great business model you have.

2 years ago

XfinityAlyssaA

Official Employee

 • 

1.8K Messages

2 years ago

We understand where you are coming from @user_8af74a and assure you we want to do our best to make the situation right. We'd be happy to review what happened further to see if we can go ahead and get a credit applied. To get started, could you please send our team a private message with your name and service address? 

 

To send a Direct Message:

-Click "Sign In" if necessary

-Click the "Direct Messaging chat" icon

-Click the "New message" (pencil and paper) icon

-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

-Type your message in the text area near the bottom of the window

-Press Enter to send it

 

We look forward to working with you! 

 

 

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arnoldbert8393

Visitor

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1 Message

1 year ago

Simply stated, Xfinity sucks. It has now been 2 1/2 hours since I was advised that my technician was here.

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XfinityKrista

Official Employee

 • 

1.5K Messages

Hello @arnoldbert8393, thank you for taking the time to reach out on social media.  I understand your concern with the appointment, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
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1 year ago

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