Misled By Xfinity

tiamariacat Thank you so much for reaching out about the speed increases in your area. We have been upgrading our network and along with that we have also increased download and mainly upload speeds. There is no cost increase for these speeds unless you upgrade to a different speed tier. You do however need to have an eligible modem. Our Xfi gateways will of course support the speeds but you can also use your own modem as well if on our approved devices list. The Next Generation network approved devices are listed at the top. If you were already using one of our Xfi gateways there would only be additional fees until the old modem was returned. If you were not already using one of our modems there is a monthly rental fee of $15.00 and if you take advantage of our Xfi complete that includes the modem rental as well as provides advanced online security, our in home wifi assessment and unlimited data (if you are not in an area that it is included already) would be $25.00. Unless there is a promotion where those are included. 

If there was a speed change that would have been included in any order details and the approval order that has to be sent for you to review and approve before it is completed. 

I would be happy to review your account with you to review any changes and if needed make sure you are on the best promotion available. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.