Misled by Xfinity

Misled by Xfinity. I called in on 1/6/2024 to ask if there was any way to lower my Internet bill. I was told if I "bundled" internet and mobile service,, my internet would go down to $35 per month. So I  agreed. I  left TMOBILE (who I had been with for 20 years) to get this discount.

Before I activated my mobile service on  1/26/2024, I  received my internet bill on 1 /10/2024, and it had Increased from $67.90 to $71.90. I  called in and spoke to a representative and was told this was a plan increase that "happens  from time to time". My discounted rate will begin once I had been with my mobile service for 1 month.

So, i waited until after my 1st month, and I called Xfinity again on February 22, 2024, at 5:52pm and was on the phone for 47mins. After being transferred again and again, I finally spoke to a man who, first tried to sell me a new phone, then a new I-Watch. I told him to stop trying to sell me stuff, I just needed my plan straightened out. Then he said, he could see that the $35 would take effect in March.

Then here comes the March statement and it is still, $71.90. It takes forever to get a human on the phone with Xfinity, and then when you do, they speak with a heavy accent (English is not their main language) and they have a hard time understanding.  Tonight, I spoke to a female "Arie" and all could tell me is that I agreed to the increase in my internet bill on 1/6/204 when I added mobile service and there was no discount of $35. She told me that is what she saw on her end. I told her, I  did not agree to that and I asked her, does that make sense that a person would agree to do that? She told me that is what she saw, and I  should look through my emails to fiind to find the one that was sent to me. WHAT?

So, I asked if there are any plans for existing, loyal customers. I  have been with Comcast/Xfinity for 30 + years. There are always ads on TV for promotions. I was told there are no plans for current customers. Only NEW CUSTOMERS.  She could not help me since I  agreed to increase my internet bill. I  asked if I  was locked in to a specific amount  of time for this increase. She said, No I  could change or cancel at any time. I  had been on the phone with her for almost 40 minutes,  so I  ended the call.

FRUSTRATED AND MAD. I  would have never have gone through the hassle of changing mobile service unless I was going to get a significant monthly discount.