Misleading Refund Info, Delayed Credit, Equipment & Mobile Charges

Hello Xfinity Community,

I am posting after more than 20 days of ongoing issues that remain unresolved, despite spending many hours with multiple Xfinity agents over phone and chat.

Summary of issues:

Delayed refund / credit check with conflicting information: some agents said it would be a refund check, others said a credit to my account. This misleading information caused confusion and delays.

Address not properly recorded: I updated my address multiple times as instructed, yet some agents still claim it is not on file.

Equipment return not recorded: I returned my Xfinity equipment the very next day after service cancellation directly at an Xfinity store and received a receipt. Some agents, however, told me the return was not reported or recorded in their system.

Improper mobile line charges: Even after disconnection, I have been billed for my Xfinity Mobile line with no explanation or reason.

Poor communication / misinformation: Each new agent seems unaware of prior interactions, forcing me to repeat the same details over and over.

Impact:

Over 20 days of delays

Many hours wasted on calls and chats

Stress and frustration due to inaccurate information and lack of proper record-keeping

What I strongly demand:

Immediate processing of my refund, with clear confirmation of the method (check or credit)

Verification that my updated address is properly recorded

Proper acknowledgement of my returned equipment, with no further issues

Resolution of improper mobile charges

Compensation for the inconvenience, wasted time, and repeated misinformation

I urge a community moderator or escalation team to review this issue and help bring it to a prompt and final resolution.

Thank you