Misleading information regarding covid-19 payment arrangements

Service is suspended, my account said I qualify for payment arrangement if set up a schedule for past due amt by 10/3 and service would be restored shortly. I did this. It’s been an hour and still no service even restarted modern.
Isn’t service supposed to be restored within 30 minutes once a payment arrangement has been set up?
Companies are not allowed to tell customers their service will be restored by setting up pay arrangements then not restoring service.
My hours at work have been cut in half since covid19 and this is the first time I’ve had to ask for help from Comcast.
And still haven’t even gotten the 1st stimulus check!
Please help and restore service as promised when I made payment arrangement.