Visitor
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1 Message
Misleading Gateway Wifi
I received a message saying they wanted to send me a new, upgraded WiFi Gateway at no extra cost. When I got the equipment and looked up how to set it up, I saw it mentioned a $15 monthly fee. I called customer service and was initially told there would be no extra charge. When I asked, "Are you absolutely sure?" the representative said, "Let me check your account again," then admitted, "Actually, there will be a charge." I've been a customer for seven years, and this is the third time I've received misleading information about equipment or plans. I'm canceling my service. I prefer to go with a company that is honest and upfront, one that doesn't deceive its customers.
XfinityAmandaB
Official Employee
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3.1K Messages
5 months ago
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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user_l2jqtt
Visitor
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1 Message
13 days ago
Xfinity is the most unethical company that I have ever been held hostage by. I live alone, do not game, have 1 computer and I cannot even do a zoom call.
I have had three job interviews this week that all failed catastrophically due video and audio streaming issues.
I called the morning of the third in a panic and was told I needed to upgrade to a new plan with 1g power (I was at 500 prior, which I was told was plenty for 1 person) in order to be successful. Of course that would be 80 dollars a month. I was promised it would work. I restarted everything as instructed. The meeting failed again with video and audio lag. It was actually worse.
Now I am battling getting my money back when I was promised I could if it did not improve.
Run away from this company. It is your only safe option.
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