Visitor
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1 Message
Misleading customer service
Old mobile phone trade in was said to have arrived damaged with no proof. I used a prepaid label. USPS have no records of my old phone being delivered or received. Upon calling xfinity again, I was told it's still in transit. Online it states it's still processing. Seems that integrity is decreasing the more I inquire. I was told that I'm responsible for the cost and or have usps handle it. USPS requires more information in which I'm not getting from xfinity due to the fact, there's no proof of anything. I'm beginning to fill scammed. I would like to open an Executive Customer Management ticket or mobile escalation case.
XfinityJamesC
Official Employee
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3K Messages
12 hours ago
Greetings, @user_4h6rul! I hope your week has been treating you well. I really appreciate you taking a moment out of your busy day to leave a post on our community forum about this missing shipment, and I want to ensure you’re able to get in touch with an awesome Xfinity Mobile expert to help get this resolved.
If you could please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” (speech bubble) icon in the top-right corner of the screen, then the "Start new conversation" (pencil and paper) icon. In the section, type or select "Xfinity Support" and type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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