Misleading agents

I had a payment arrangement set for September 30 yesterday I spoke with an agent by the name of Ayan and asked if I  could change my payment arrangement Date to the 10th and pay the whole balance...he assured me that this would be ok. So he put the request through..I  have a confirmation and everything. Around 12pm my service was suspended. Well whatever he did was wrong according to the agent on X. I forwarded transcripts of the conversation and everything...I  shouldn't be penalized for someone else's mistake. 

We're unable to assist with payments directly, but we can definitely see what we can do to help. Please send us a direct message with your full name, name on the account (if different), and service address, and we'll take a closer look.
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• Click the "New message" (pencil and paper) icon
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