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user_ssaxuz, 

Thank you for reaching out and creating a new post. Depending on the time needed, we may not always have the option to extend a payment arrangement. I would need to review the account to double-check. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.