Misguided by customer service in 2023

For months dealt with consistent signal failures,

Trouble shooting with and without Xfinity reps would temporarily fix issue for about a week if that. It was suggested by Xfinity representative that a technician would need to come out and look at the equipment itself so the rep scheduled me a visit. I was not aware nor told that there was a $100 in technician fee, otherwise I would have declined. I was told similar responses as many of the customers on this forum and a bit relieved to see that it's not just me. Xfinity need to investigate why this is continuously happening....

penalizing customers due to lack of information that's not being given firsthand from staff/representatives. If you charge for or plan to charge your customers for services at least let them know up front allow the customer to validate or decline appropriately for specific services. I was blindsided up until it was time to pay my next month's bill and noticed the extra $100 taken, I didn't even know why until I called Xfinity and the Representative stated because someone came out to your home. What???? When was someone going to explain this to me. I don't feel like I can even trust my Internet providers having access to my account now, this is very unsettling. I disconnected from my auto pay immediately, and if I was lied to about that as well Im stating here that I did request to do so Nov. 8, 2023. While trying to resolve my problem after the automation circle of wasting time, I was just sent from rep to rep and department to department. Asked for supervisor and the particular representative told me he had to schedule supervisor whom after a waiting later stated that his the supervisor believed the situation to be valid for charge. How when I, as the customer was in the blind due to lack of information about being charged for an technician on the internet essential program. I was also told by an Internet Essentials Program Representative that was helping me address the charge conflict, stated that I wasn't suppose to be charged at all. Very Confusing. What is going in Xfinity?  You're falling off in customer care affairs badly.