Military verified diamond status

user_kwi4m5, 

First, I want to say thank you for your service! Also, I appreciate you completing the verification process on your end. Once it's completed, you should see the status update within 2 weeks. I understand, however, you did this months ago. I'll be glad to help reivew this further on my end.

I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.