Visitor
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1 Message
military verification
I verified my military status weeks ago yet my account has not updated. When will my account reflect my military status?
Visitor
•
1 Message
I verified my military status weeks ago yet my account has not updated. When will my account reflect my military status?
XfinityJon
Official Employee
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1.7K Messages
1 month ago
Good afternoon user_xkqaba. If you need to confirm your verification status, you will want to call 1-833-231-6446. Here is some additional information, including timelines for some discounts to show up, and how to confirm the verification. Please let me know if that helps.
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user_pkvu6s
Visitor
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1 Message
1 hour ago
Good Luck. The military benefit is such a mismanaged program with perks that are not clearly stated. Internal communication is poor at best giving you nothing but endless transfers or dead ends. My benefit took 6 months of inquiries ending with a denial of the $30 line for 2 years. After looking into the perk, I enrolled , made changes to my plan which I understood to put me in line with receiving the benefit. Nope. You have to add an entirely new line now. Ok, hold on, let me get the neighbor a phone I guess. What a ridiculous requirement and frankly misleading and confusing. Certainly was for me at the time and still is tbo. I would rather not have even seen the program, nothing but a waste of my time. I'll keep looking for better service providers, hopefully one that values loyalty. I was told a $180 gift card that last time I spoke with the team. Have not seen that either.
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