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Visitor

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3 Messages

Sunday, June 1st, 2025 3:59 PM

Military rewards diamond tier

My military rewards was already approved in April with Xfinity and they STILL have not upgraded my tier from silver. I've called customer service on multiple occasions and they keep telling me give it a couple days and it will be fixed and it's been months now and it's still not fixed. They tell me whatever it is they think I want to hear to get me off the phone. They opened a customer support ticket last time and then immediately after I hung up they closed the ticket. 

Official Employee

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2.3K Messages

24 days ago

 

user_7cwpfp Thanks for reaching out to us today about your rewards status needing fixed. I would be happy to help in any way I can with getting this fixed, and we will stick with you until we know it gets resolved. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

As you are typing a drop-down list appears. Select "Xfinity Support" from that list

An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

Visitor

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3 Messages

I did send a direct message but have not heard back from anyone yet

Official Employee

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246 Messages

Greetings @user_7cwpfp, I hope the day has been treating you well. We have received your direct message, we have also replied and waiting for your response. We will be happy to assist you further in your direct messages. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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