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user_oclo48
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Conversationalist

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7 Messages

Thursday, April 23rd, 2026 1:55 PM

Military perks

I received an email stating that I have been verified for the Military perks. How can I confirm they have been added to my account? From what I understand it includes Peacock Premium, free mobile line for 2 years instead of the 1 with my internet package, NOW TV for 1 year, and Diamond member status. 

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XfinityBenjaminM

Official Employee

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3K Messages

28 days ago

 

user_oclo48 Thank you for your service! If you received the Military Verified email, that means these benefits are either already in effect or are waiting for you to take advantage of these offers. Here is a link that outlines the benefits as you indicated them here (https://www.xfinity.com/support/articles/military-service-offers).

 

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user_qiuwa1

Visitor

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2 Messages

I have called, I have talked to representative and STILLLLLLLL I do not have military "perks" that I should have.  I get "that's weird" and it never gets fixed.

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user_qiuwa1

Visitor

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2 Messages

I was verified long before they said this was a benefit and I was paying for premium.  I canceled it bc i should be getting it for free, yet still NOTHING.  Calling customer service is a joke.

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XfinityJustinC

Official Employee

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2.3K Messages

Hello, @user_qiuwa1 thank you for reaching out over Xfinity Forums. I completely understand wanting to get the military perk for the free Peacock Premium service, and would like to assist as it sounds like your still not seeing the option to redeem. 

With mentioning you had worked with representatives previously, was a ticket ever opened to have this investigated further? 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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