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user_acd9f9
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Visitor

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3 Messages

Monday, September 23rd, 2024 8:19 PM

Military incentive

My incentive tracker says I was emailed my $180.00 incentive Aug 29th . I have not received that.

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17 days ago

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XfinityChelseaB

Official Employee

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1.2K Messages

26 days ago

Hello @user_acd9f9, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

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user_e280ea

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1 Message

@XfinityChelseaB (edit  personal information) I have not heard from this program   at all military incentive

(edited)

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22 days ago

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XfinityOrlandoM

Official Employee

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1.4K Messages

@user_e280ea

 

Thanks for reaching out, this link https://www.xfinityincentivetracker.com/ you can check the status of your incentive rewards, or you can also reach out to the incentive team via:

 

1-833-269-9036
Hours of operation

8:30 a.m.–5:00 p.m. Eastern Time (ET), Monday–Friday

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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22 days ago

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user_acd9f9

Visitor

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3 Messages

17 days ago

Called the customer service number fir the incentive . They said it was never emailed to my email. Xfinity said it was . The number for the incentive prepaid card said they would need a tracking number . Xfinity says there's not a tracking number . Can anyone help ? 

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XfinityOrlandoM

Official Employee

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1.4K Messages

@user_acd9f9

 

If you could please send our team a direct message with your full name and full address,

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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17 days ago

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