1 Message
military gift card not working
I received the e-mail with the $180.00 gift card and activated it. I followed the steps to activate it and then double checked on the site to see the balance and it is a $180.00 balance. After all that I went to use it to purchase an item on Amazon and it was declined. What is going on and what can be done about this?
XfinityThomasB
Official Employee
•
2.2K Messages
8 months ago
user_08tkep
Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.
To send a Direct message:
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• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.
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