New Poster
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2 Messages
military gift card balance
I activated my virtual card and used it once... original balance $180 I used $57 and when I tried to use it again it was declined with every try including Xfinity!! I went to the Xfinity store and they said they couldn't help with this.. can you help before the card expires 2/25? Thanks!!
XfinityAngie
Official Employee
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1.8K Messages
4 months ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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