Visitor
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1 Message
Military deployments order
I have been having a hard time regarding this issue on my phone. I have been talking to online chat and calling them but all of them is been giving me different answers and informations. I wanted to unlock the phone but they kept on declining it until I have to pay for it in full. Now the issue is my phone number I would like to have my phone number to be on military suspension, but then they proceed to cancel it as they said that it was the same as suspending it. Now I have to activate it again to not lose my number and have it on suspension but I am on deployment and I could not activate it. I have to keep on reaching out but nothing is still happening. I don’t think xfinity really knows about SCRA regarding this kind of stuff.
XfinityRay
Official Employee
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3.7K Messages
7 hours ago
Good afternoon, @user_ghal47! Thank you for being a Military family member! We appreciate you! I am sorry to hear about your line and am happy to further help. Please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the direct messaging icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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