Military coin? Can’t get verified!!!

I’m having an issue since 12pm EST today 11/12/26. I’m trying to claim a challenge coin in today’s drops per an email I received,  & don’t even see it listed in the perks. Not even “all gone” like the target gift card. Nothing! I even called customer support at 1:29pm EST, they did confirm to me my account is military. Which makes sense since I’ve already been on a military plan for mobile & internet for over a year. So where’s this coin! I’ve tried safari/ chrome, app/website- nothing. No coin there. Can’t verify military status in perks even though I’m already verified in my account & have been for years. I want the coin. It is 7:03pm EST 11/12/26. Please fix this Xfinity. It’s on your end. The handshake with idme is broken! When I click confirm military in member benefits, then click verify, the circle in the middle spins a few secs then it says sorry something went wrong please try again later. With a refresh button. I’ve tried several times with the same result. Mail me the coin! It’s unfair to offer something & have it be unobtainable. Thanks from a confirmed Desert Storm vet