military appreciation]

LIke others on this forum, I am still waiting for my $180 military appreciation reward digital card to be sent to me. I originally applied in June 2024 and was told it would take up to 4 months.  When I looked at the tracking  page, it said the reward was emailed on 9/23/24.  I never received it.  Checked trash, spam, etc and nothing was found. I called the 1-866 number on 10/17/24 and was told they would look into it and gave me a case#.  Didnt hear anything more so called on 10/30. Did not get any update.  Called again on 1/10/25 and was told they had the wrong email and incorrect spelling of my first name so they fixed that and gave me an expedited case #. Did not get anything in my emails.  So called AGAIN on 1/31/25.  They said my email was still wrong so they fixed it and said I should get the card in the email soon.  Nothing was received.  So i called AGAIN on 2/27/25 and was told that my case would be expedited (another new case # was given) and that I would get contacted in 24 hours. On 2/28 I saw that a number from TX attempted to call me - upon listening to the Voicemaill it was your support team reaching out.  However they said they would follow up with an email and I should reply to the email.  I never got an email however.  So I attempted to try and call the TX number that had called me.  It went to a recording that said the number was disconnected or no longer in service.  I also tried to email the address that I saw on this forum as being the one that would be sending out the card, but that bounced back and said it was not able to be delivered.  So I have no way of reaching back to the support team.  SOOOOO I am trying this route.  I am really beginning to think this is a total scam as I assume they figure people will just give up on trying to ever get this reward if they make it difficult enough.