Military account verification

I'm having trouble verifying my military account. I keep getting USER DOES NOT HAVE AN ACCOUNT after first login.

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XfinityKei

Official Employee

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2.5K Messages

10 months ago

@wizspero Thank you for your service! I'm sorry to hear you're having a hard time verifying your Military status.

To get started are you using https://military.xfinity.com/home#/welcome to verify yourself?

You can also use xfinity.com/username to locate your username for your XFINITY account.

Try that and let us know if you're still having an issue.

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wizspero

Visitor

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2 Messages

i tried that nothing seems to work

10 months ago

0

@wizspero thank you for giving that a try! Are you still experiencing the same error message? Let's confirm the sign-in information together, may I please ask that you send us a direct message with your full name and service address?

We can return afterward to update the community on what we worked on.

To send a direct message:

Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

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10 months ago

0

Customer Service

wizspero

Military account verification

XfinityKei

wizspero

XfinityEva

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