Skip to main content
dehohman's profile
dehohman
1st Reply
1st Topic
1st Like

New Poster

 • 

3 Messages

Tuesday, March 17th, 2026 8:05 PM

Migration to Yahoo is a disaster!

All of my folders disappeared and now my yahoo email is ending up in my comcast folder in my Mailbird app. I have lost data I did not want to lose and was supposed to have been migrated!

It is bad enough you are forced to read tiny print on a stupid phone as they do not maintain a web portal for their users now this!

NOT PLEASED!

Bring back web based control of our homes and email service we could trust.

Question

 • 

Updated 

2 hours ago

38

1

Oldest First
Selected Oldest First
XfinityRichard

Official Employee

 • 

3.2K Messages

1 month ago

@dehohman Thank you so much for taking the time to reach out. I'm sorry for the trouble you are experiencing with your email.. Following the Xfinity/Comcast to Yahoo migration, missing folders and misdirected emails in third-party apps like Mailbird are likely due to sync issues or special characters, not data loss. Verify your folders on the web-based Yahoo Mail portal to confirm they still exist, then re-sync or re-add the account in Mailbird to fix mapping issues.-Richard

4

0

dehohman

New Poster

 • 

3 Messages

That worked. Now I just have to redo almost 100  sort filters. Thank you Comcast/Xfinity for outsourcing their email.  (NOTE DRIPPING SARCASIM) 

Thanks Richard.

Like

Reply

1 month ago

0

XfinityJeffB

Official Employee

 • 

285 Messages

While I'm glad it worked, I'm also sorry for the frustration. Did you have any other questions or concerns? If we can be of further assistance, we are here for you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

user_a64c62

Visitor

 • 

1 Message

We pay lots for Xfinity email and now you are causing big issues by forcibly moving everyone over to Yahoo, which in itself has major issues.  NOT GOOD!  Maybe time to leave Comcast all together?

(edited)

Like

Reply

2 hours ago

0

XfinityBenjaminM

Official Employee

 • 

2.9K Messages

 

user_a64c62 Thank you for your feedback. We know change can be difficult, and we are sorry to hear that this has added stress. This migration has been in the works for quite some time, but we understand where you're coming from. While you navigate through this change, if there is anything we can help with along the way, please let us know.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 hours ago

0

forum icon

New to the Community?

Start Here