GLRobin's profile

Visitor

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8 Messages

Monday, August 18th, 2025 12:40 PM

Migration due to email rmdin

I have tried to use the link provided in xfinity email telling me it is time to migrate or transfer files to new email account. When I try to log  in with link the screen remains empty. Nothing proceeds. Help!!

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Official Employee

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2.2K Messages

4 months ago

Hi there! Thanks for following the steps to help with this change. Have you tried a different browser or clearing cache and cookies? 

 

Here are the options that you have for the change: 

 

Option 1: Accept Yahoo TOS

  • Retain your @comcast.net email address.
  • Continue using your email using Yahoo Mail with enhanced spam protection and calendar integration.
  • Gain access to 20 GB storage, mobile access, and AI-powered features.

Option 2: Export your data

  • Use the Xfinity Email Data Transfer Tool at export.comcast.com to download your emails and contacts or simply close your account.
    • This is ideal if you plan to switch to a different email provider.

Option 3: Do nothing (opt-out)

  • Your email account will be closed.
  • All data will be deleted within 60 days.

To learn more about the Yahoo Mail move and what to expect, including a Yahoo Mail welcome video, customers can visit: welcome.yahoo.com.

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